Q & A

  • Where are you located?

    Posted by: ACSD

    The center is located at 4007 Main Street, Amherst, NY 14226 in space near the Tiger's Den Food Pantry at St. Paul's Lutheran Church. Entrance to the building is from the parking lot at the rear of the building. 

     

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  • When are you open?

    Posted by: ACSD

    The Family Support Center is open
    Monday, Wednesday, Friday - 8 a.m. - 3 p.m.
    Tuesday, Thursday - 11 a.m. - 6 p.m.

    Call to schedule appointments outside of office hours.

    We follow the school calendar and are closed during school holidays and summer vacation.  We will also be closed if there is a snow day in the Amherst Central School District. If you would like to leave a message when the Center is closed, feel free to do so on our confidential voicemail, 716-362-3072.

     

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  • Who is eligible for services?  

    Posted by: ACSD

    Services at the Family Support Center (FSC) are available to families with a school-aged child who live within the Amherst Central School District residency lines. The goal of the FSC is to remove non-academic barriers to learning. Therefore, we work with families where a child has been identified as having social, emotional, or behavioral difficulties in school.

     

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  • How does my family start receiving services from the FSC?

    Posted by: ACSD

    Families can be referred to the FSC by the Amherst Central School District counselor, social worker or psychologist. Families can also call the FSC directly to schedule an appointment.

     

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  • Who would provide counseling and support?

    Posted by: ACSD

    Jill Glowniak, LCSW, a licensed Clinical Social Worker, has more than 15 years of social work experience working with students at Buffalo Public Schools and ECMC/Children's Psychiatric Center or Gateway Longview Behavioral Center counselors. 

    Marlana Howard, LCSW, has more than five years of experience working with children and adolescents at an outpatient counseling center. 

    The Family Support Center falls within the district's Pupil Personnel Staff programming administered by Michael Belle-Isle, Assistant Superintendent for Staff and Student Services, 362-3060.

     

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  • Is the counseling at the Family Support Center confidential?

    Posted by: ACSD

    Yes. The counselors will not communicate with the school or outside providers without the written consent of the family. Certain exceptional circumstances may override this policy. Workshops and discussion groups will be conducted on the same principle, and the FSC staff will uphold confidentiality. The Center, however, cannot guarantee the actions of non-staff members in a group setting.

     

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  • What will it cost?

    Posted by: ACSD

    Many of the services and group sessions are free, however if you receive individual counseling with one of our partner agencies, it may go through your insurance.

     

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  • Do you provide marital counseling?

    Posted by:

    No, however, we do believe that marital conflict has an effect on the entire family unit, and we will address this issue, along with parenting concerns, through the context of family counseling when appropriate.

     

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  • Do you work with families where domestic violence is an issue?

    Posted by: ACSD

    The FSC will work with the family members who are victims of the abuse, however, we will not work with the perpetrator. Our Center is a safe, nonthreatening environment, and we do not conduct counseling that could be potentially intimidating to some of the parties involved. Other community agencies offer specific counseling programs for perpetrators of domestic violence.

     

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  • What don't we provide?

    Posted by: ACSD

    We don't provide long-term intensive mental health treatment or medications.

     

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  • Are there other services at the Family Support Center besides family counseling?

    Posted by: ACSD

    Yes! We provide FREE workshops on a variety of topics. We also provide linkage to services. If there are particular services that we do not provide, we can assist families with connecting to outside resources. 

     

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